bdpk Privacy Policy

bdpk ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy applies to all users of bdpk, including registered players, visitors to the bdpk website, and anyone who downloads or uses the bdpk mobile app.

We understand that handing over personal information requires trust. When you register on bdpk, you're sharing details like your name, phone number, and payment information with us. We take that responsibility seriously. This policy is our commitment to being transparent about what we do with that information and why.

This policy should be read alongside our Terms and Conditions, which govern your use of the bdpk platform more broadly. If you have questions about anything in this policy, our support team is available around the clock at [email protected].

bdpk collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse or play, and occasionally from third-party sources such as payment providers. Here is a breakdown of the categories of data we collect:

bdpk uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is how we use each type of data:

• Account management: To create and maintain your bdpk account, verify your identity, and keep your account details up to date.
• Payment processing: To process deposits and withdrawals via bKash and other approved payment methods, and to maintain accurate financial records.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to accounts on the bdpk platform.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use bdpk, identify technical issues, and develop new features and games.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our Responsible Gaming commitments.
• Marketing communications: To send you promotional offers and updates about bdpk, where you have given your consent to receive such communications. You can opt out at any time.

bdpk processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the bdpk service you have signed up for — including account management, payment processing, and game access.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and financial transaction logs, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: bdpk has a legitimate interest in preventing fraud, maintaining platform security, and improving our service. We only rely on this basis where our interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

bdpk does not sell your personal data to third parties. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: We share financial data with bKash and other approved payment processors to facilitate deposits and withdrawals. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification services: We may share identity data with third-party KYC (Know Your Customer) verification providers to confirm your identity and age as required by law.
• Game providers: Some games on bdpk are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) to deliver the game experience. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: bdpk will disclose personal data to law enforcement, regulators, or other authorities where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of bdpk, our players, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bdpk's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy implications.

bdpk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

When data is no longer required, bdpk securely deletes or anonymises it so that it can no longer be linked to you as an individual.

bdpk takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption: All data transmitted between your device and bdpk's servers is encrypted using industry-standard SSL/TLS protocols.
• Encryption at rest: Sensitive data stored on our servers, including financial records and identity documents, is encrypted at rest.
• Access controls: Access to personal data within bdpk is restricted to staff who need it to perform their job functions. All staff with data access are trained in data protection best practices.
• Security monitoring: bdpk's systems are monitored 24/7 for suspicious activity, unauthorised access attempts, and potential security incidents.
• Regular security reviews: We conduct regular reviews of our security practices and update them in response to emerging threats.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

bdpk uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are necessary for the bdpk platform to function. They keep you logged in, maintain your session, and enable core features. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate bdpk — which pages are most visited, where players drop off, and how long sessions last. This data is used in aggregate and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent activity and protect the integrity of the bdpk platform.

You can manage cookie settings through your browser. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect the functionality of the bdpk platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.

You have a number of rights in relation to the personal data bdpk holds about you. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

bdpk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on bdpk or provide us with any personal information.

If bdpk becomes aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on bdpk, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's online activity and use parental control tools to prevent access to gambling platforms. bdpk supports responsible gaming and takes underage gambling prevention seriously.

bdpk primarily operates in Bangladesh and processes most personal data within the region. However, some of our service providers — including cloud infrastructure providers and game studios — may be located in other countries. Where personal data is transferred outside Bangladesh, bdpk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable Bangladeshi data protection principles.

These safeguards may include contractual clauses requiring the recipient to protect your data, or reliance on the recipient's participation in a recognised data protection framework. If you would like more information about the safeguards in place for any specific transfer, contact us at [email protected].

bdpk may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically to stay informed about how bdpk protects your personal data. Your continued use of bdpk after any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdpk handles your personal data, please get in touch with our team. We are committed to resolving any privacy-related issues promptly and transparently.

• Email: [email protected]
• Live Chat: Available within the bdpk platform after login, 24 hours a day.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.